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Your attention is drawn to Section 12.6 – 12.7 of the NLP International Conference Ltd Terms and Conditions, relating to Termination, Cancellation & Refunds 12.6 If you purchase a recording from the website, by setting up an account, it is deemed that you have received the recording as soon as payment is made. Under these circumstances, no refund is available once a recording has been purchased, because access to recordings is immediate and the service purchased has been fulfilled. 12.7 NLP International Conference Ltd reserves the right to cancel any ticket purchased using an exclusive discount code (coupon), which has been used without meeting the terms of the discount. Full Terms and Conditions can be found via the link on the footer of the website.