
The Heart of Language: Compassionate Communication for NLP Professionals
Sian Goodspeed
2026 Conference
In the dance of language, it’s not just what we say, but the energy behind our words that shapes connection—or disconnect.
This highly interactive 3-hour workshop introduces NLP professionals to the transformational principles of Nonviolent Communication (NVC), using the vivid metaphors of the jackal and giraffe to illuminate unconscious language patterns and emotional drivers.
You'll explore how NVC’s four-step model—Observation, Feeling, Need, Request—offers a practical, compassionate framework that enhances key NLP skills like rapport-building, state management, and perceptual flexibility.
Through live demonstrations, paired practices, and embodied learning, you’ll gain tools to recognize when reactive language masks unmet needs—and how to shift into a state of empathic presence that fosters trust, clarity, and deeper change in both professional and personal relationships.
No prior NVC experience is required—only a willingness to bring more heart into your listening, more clarity into your speaking, and more choice into how you respond.
What You'll Experience
A dynamic blend of NVC and NLP, showing how the two models complement each other
Hands-on exercises that explore the difference between jackal (reactive) and giraffe (empathic) communication
Real-time practice in tracking unmet needs beneath emotionally charged language—your own and others’
Strategies for empathic listening without rescuing, advising, or analysing
A powerful reframe for inner dialogue—learning to recognize and transform your own jackal self-talk
Practical techniques to enhance emotional literacy, presence, and communication precision in coaching, therapy, and leadership
Learning Outcomes
By the end of this workshop, you will:
Understand the core principles of Nonviolent Communication (NVC) and how they align with NLP
Differentiate between jackal and giraffe communication modes—internally and externally
Apply the 4-step NVC model in real-time conversations
Identify the needs underneath reactive language—and respond with clarity and empathy
Deepen your ability to listen without agenda, expanding your coaching or therapeutic presence
Cultivate a practice of self-empathy to regulate internal state and enhance professional resilience

